8WVPN Support

No email address is required—create an account with a username and password. After creating your account, save both in a password manager and make sure you can log in again before choosing a plan. Your username is important for finding your account later, so don’t rely on a browser’s saved login session alone. If you can’t log in, check your keyboard input, capitalization, extra spaces at the beginning or end, and that you’re on the correct site. If you still can’t get in, visit the support page for help options. When reporting an issue, describe the on-screen message and what you did. Never send your password or full subscription link, and don’t post screenshots showing your account publicly.

Sign in to get your subscription. Open the user dashboard, find the subscription section and copy the link. Then return to your client’s subscription or configuration manager and choose the option to import from a link. Configurations you’ve already imported can usually be refreshed with the update function. After updating, check that the route list has refreshed, then select a route and connect. If the dashboard link has changed, simply updating an old configuration may still access the previous address; edit the subscription source or import it again. Button labels vary by client, so follow the options shown in your app. Your subscription link grants access to your account—don’t share it in public chats, screenshots or shared documents.

Use an unlimited number of devices simultaneously; changing devices alone doesn’t mean you need to buy another plan. 8WVPN supports Windows / macOS / iOS / Android / Linux. Sign in to the user dashboard on your new device, open the downloads section to get the appropriate client, then import your subscription. Clients for platforms other than iOS are available after login; iOS requires an active plan. After importing, select the configuration and connect—installing the app alone doesn’t mean you’re connected. When using multiple devices, keep an eye on your account’s data usage. Unlimited devices refers to the number of devices, not unlimited plan data.

First, make sure you imported the subscription link from the dashboard—not the login page, order page or a share page. Open the client’s configuration manager and check that the newly imported configuration is selected and that the update completed without errors. If the message says the format is incompatible, return to the dashboard and choose an import method suited to your client; don’t assemble parameters manually. Next, check that your plan is active, data is available and your device has a working internet connection. If routes still don’t appear, note the client name, operating system and error message, then contact support through a ticket. If you share a screenshot that shows the subscription source, hide the full link.

Disconnect the client first and check whether your local network can access commonly used websites. If your regular connection is also having problems, troubleshoot your Wi-Fi, Ethernet cable or local network login first. Once your regular connection is working, reconnect and try a route suited to the service you’re accessing. Then check whether the system proxy or any connection permissions required by the client are enabled. If other proxy, network-filtering or tunneling tools are running on the device, temporarily quit them and test again. A connected status only means the connection process completed; it doesn’t mean every app is using that route. Change one setting at a time and note the result so you can identify what made a difference.

Browsers and apps may use different network paths. Some apps follow the system proxy, while others use their own connection method or may be set to connect directly by your current routing rules. Check the client’s rule matches or connection logs to see whether requests from the app are reaching it. If there are no relevant requests in the logs, check the app proxy, system proxy or tunnel-mode settings. Follow the client’s instructions when changing modes, and watch for system permission prompts. Some services also check account region, location permissions or content licensing to determine eligibility. A working network connection doesn’t guarantee access to every feature.

Keep the error message first, then decide whether reinstalling is necessary. Check whether the copied link was truncated or includes spaces or extra punctuation. Confirm your local network is working, then get the correct subscription link from the dashboard again. If the error points to a parsing issue, check that the client and import method are compatible. If it points to a network request, troubleshoot the failed connection instead of repeatedly deleting configurations. Reinstalling may remove local rules and settings without fixing an account status or subscription source issue. If you do need to reinstall, make sure you can sign in to the dashboard and get your subscription again first. Don’t discard custom configurations you haven’t saved.

Usually, try reconnecting first; you don’t need to reimport your subscription right away. A connection can drop when a device wakes from sleep or switches networks. Make sure the new network is online, then turn the client connection off and back on and test the service again. If the issue keeps happening on just one network, note the network conditions and error message instead of repeatedly changing your account settings. On mobile devices, check whether the system is limiting the client’s background activity and whether its connection permissions are still enabled. Reimport only if the route list can’t be updated, the subscription source has changed or the configuration is damaged.

Choose based on the service you want to access, not just how close a route is to you. If you’re outside mainland China and accessing Chinese video, work or banking services, look for routes marked for access to services in mainland China in the dashboard or client. For international websites, choose an international route that meets the service’s regional requirements. 8WVPN covers 110+ countries / 190+ routes; check the dashboard for current options and their intended uses. The number of regions doesn’t mean every route works with every service. After choosing a route, reopen the app and test access. For regional content libraries or account eligibility, also check the service’s own licensing rules.

Troubleshoot the connection before considering a different data tier. Pause large downloads and cloud sync on your devices, check for congestion on your local network, then compare playback across routes using the same service. If switching routes helps, keep testing to find a better fit. If common local services are also slow with the client disconnected, check your local network first. A plan’s data allowance isn’t a speed guarantee, and upgrading shouldn’t be treated as a fix for every slowdown. When contacting support, include roughly when it happened, your network, selected region, target service and whether you can reproduce the issue consistently. This helps narrow down the cause.

Latency measures how long a request takes to travel back and forth; it doesn’t measure sustained transfer capacity. Downloads and video playback can also be affected by packet loss, network congestion, the destination server’s response, wireless signal quality and background tasks on your device. A client’s probe results may not reflect the entire path used by the target app. Compare routes on the same network and with the same service, and observe performance over time rather than sorting only by latency. If only one website is slow, cross-check with different content or another service. Speed tests also transfer data, so keep an eye on your account usage; there’s no need to run repeated tests just to chase a particular result.

Not necessarily. A service may check your exit region, account region, content licensing, cache or the app’s location data. First confirm that the client is connected and check which region the service requires. Then fully quit and reopen the app; if needed, follow the app’s help instructions to clear its cache or sign in again. If webpages load but specific content won’t play, note the exact message instead of assuming every regional restriction is a network issue. Route coverage doesn’t guarantee access to every regional library or feature. You can submit the regions you tried and the app’s message in a support ticket to avoid repeating the same troubleshooting steps.

Monthly plans: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Consider your usual video streaming, file transfers and multi-device use when choosing a plan, but don’t assume that more data means faster speeds in every situation. Before upgrading, check your current plan status and order details in the dashboard, then review the payment information. If you’re temporarily unable to connect, first check your data balance, plan status and client settings; a failed connection alone doesn’t mean you need to upgrade or place another order.

Use data packages until they’re used up; they never expire: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Monthly plan data resets each month on your activation date. The main differences are how you’re charged and how your data is used. Occasional and regular users have different needs, so check your actual usage before choosing rather than judging by a single download. Data packages never expiring doesn’t mean the data is unlimited; usage still counts against your balance. If you already have a plan and want to switch types, check the order and plan details in the dashboard first. Don’t assume how combining or switching plans works—check the applicable terms.

We accept Alipay / WeChat Pay / USDT. After paying, check your order and plan status in the user dashboard, and make sure you’re signed in to the same account you used to pay. If the payment page shows completion but the dashboard hasn’t updated, refresh the order page and keep your payment receipt. Don’t pay repeatedly to try to activate your plan. If the issue continues, submit a ticket with your order details, payment method, on-screen message and a description of what happened. You may redact sensitive payment account details. Don’t share full payment credentials publicly or include your account password in a ticket. Check the order record to confirm whether payment was completed; a successful client connection alone doesn’t confirm payment.

60-day money-back guarantee. To request a refund, sign in to the user dashboard, open the support ticket section, describe your request and provide the relevant order details. See the Terms of Service page for refund terms and eligibility details. If your issue also involves a payment that hasn’t taken effect, a duplicate payment or a connection problem, include what happened in the same message to help with verification. Don’t include your password or full subscription link. Check for ticket replies in the dashboard and provide any necessary order documents when requested. Deleting a configuration in the client doesn’t complete the refund process. Removing the app, disconnecting and submitting a refund request are separate actions.