Terms of Service

Service Scope

8WVPN provides network acceleration subscriptions, route selection, and client configuration access for reaching services in mainland China and international websites. Supported platforms include Windows / macOS / iOS / Android / Linux. You must have a working underlying internet connection and choose a suitable route for the service you want to access.

The subscription provides network connectivity only. It does not include memberships, content licenses, or account benefits from third-party platforms. Access to third-party services depends on their regional policies, account status, and network conditions. Coverage in a region does not mean that every website or piece of content there will be available.

Accounts and Subscriptions

No email address is required to create an account; a username and password are sufficient. Keep your password and subscription link secure. Do not publish them, resell the subscription, or share your account with others. If your credentials are exposed or you notice unusual connections, change your password promptly and contact support through the panel.

The service allows an unlimited number of devices to be online simultaneously for use by the account holder. This does not permit resale, service operation on behalf of others, or public distribution of routes. Clients and subscriptions are available through the user panel. The iOS client access option requires an active plan; clients for other supported platforms are available after signing in.

Monthly subscription data resets on the monthly anniversary of activation. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and do not expire. See the Plans page for prices and data allowances, and check your order details before paying. Alipay / WeChat Pay / USDT are supported.

Acceptable Use

You must comply with the laws and regulations that apply where you are located and where you use the service, as well as the rules of the platforms you access. You may not use the service for unlawful activities such as network attacks, fraud, spreading malware, violating others’ privacy or intellectual property, or accessing another person’s systems without authorization.

Do not disrupt other users’ normal use through automated abuse, malicious resource consumption, or interference with route operations. You are responsible for activity on your account and for the content you transmit. An encrypted connection does not change the legal nature of an action.

Availability and Liability

Network performance depends on your local network, carrier routing, target platform rules, and device configuration. Maintenance, route changes, infrastructure failures, or force majeure may cause temporary interruptions. The service does not guarantee a fixed speed or latency, or continuous access to any third-party platform.

If you encounter a problem, note the affected route, client, and error message before submitting a support ticket for assistance. Keep your own copies of important materials, and do not rely solely on the service for tasks that require uninterrupted connectivity. Liability is determined under applicable law. These terms do not exclude liability that cannot legally be excluded or limit statutory consumer rights.

Refunds

You may request a full refund for any reason within 60 days of your first payment. To apply, sign in to the account used for payment, open Support Tickets, describe your refund request, and provide the relevant order information so the payment can be verified.

You do not need to provide a reason for dissatisfaction. Verifying the order to process a refund does not change this commitment. Do not include your password, full subscription link, or sensitive payment credentials in a ticket. Refund status will be communicated through the ticket system. The time it takes for funds to arrive depends on the payment channel; no fixed arrival time is promised under these terms.

Account Termination and Changes to These Terms

In cases of unlawful use, resale or sharing, malicious disruption of the service, or other serious violations of these terms, 8WVPN may suspend the relevant connections or terminate access to the account based on the impact. If you disagree with an action, you may request a review through a support ticket. Account actions do not automatically remove any refund rights you may have under applicable law.

When service rules change, the updated terms and the month of the latest update will be posted on this page. Changes that materially affect account benefits will be announced through the user panel. Changes will comply with applicable law and will not retroactively reduce rights already obtained by law. If you do not agree to a change, you may stop using the service and contact support through a ticket to discuss subscription and refund arrangements.